{"@context":"https://schema.org/","@type":"JobPosting","title":"Help Desk Specialist I","description":"Job Details

Description

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)

Working time: Monday – Friday. 9 AM - 6 PM

As a Help Desk Specialist, You Will

Technical Support & Problem Solving

End-User Support: Provide tier-1 and tier-2 technical support to APAC employees (both local and remote) via ticketing systems, email, chat, and in-person.
Troubleshooting: Diagnose and resolve hardware, software, network, and peripheral issues for Windows environments.
Onboarding & Provisioning: Manage employee lifecycle IT operations, including configuring, imaging, and shipping laptops, as well as setting up user accounts and access permissions.

System Administration & Infrastructure

Internal Systems: Administer local and cloud-based internal systems (e.g., CCTV, Door Access Control, etc.).
IT Equipment: Maintain and troubleshoot regional office IT equipment, including printers, phone systems, and conference room meeting hardware.

Asset & Vendor Management

IT Asset Management: Maintain an accurate inventory of all regional hardware, software licenses, and IT peripherals throughout their lifecycle (procurement to disposal).
Vendor Relations: Participate in managing local internet service providers (ISPs), hardware vendors, and IT contractors to ensure service level agreements (SLAs) are met and procurement is cost-effective.

Corporate Liaison & Collaboration

Corporate IT Alignment: Cooperate with the Global Corporate IT team in ensuring global policies, security standards, and tooling are successfully deployed locally.
Localized Projects: Assist in executing global IT initiatives, facilitate infrastructure or system upgrade projects specific to the APAC region, and participate in IT and office administration projects in the APAC region.

Documentation: Create and maintain localized IT documentation, user guides, and standard operating procedures (SOPs).

Requirements For Success

Experience:

University Graduate in Information Technology
Working or internship experience in an IT service desk, desktop support, or system administration role, ideally within a multinational or fast-paced corporate environment.

Technical Skills:

Strong proficiency in administering Windows platforms.
Microsoft Certified 365 Administrator is a strong plus.

Soft Skills:

Fast learner, passionate about adapting new technologies and tools.
Excellent problem-solving skills with a strong sense of ownership and urgency.
Outstanding communication and interpersonal skills.
Strong work ethic and team attitude.

Languages:

Basic proficiency in English, both written and spoken, is required.
Advanced professional English skills are highly advantageous.

Flexibility:

Ability to occasionally work flexible hours to coordinate with global teams in different time zones or support critical out-of-hours infrastructure maintenance.","datePosted":"2026-07-22","hiringOrganization":{"@type":"Organization"},"employmentType":"onsite"}