{"@context":"https://schema.org/","@type":"JobPosting","title":"Unified Communications Engineer (Nha Trang/Remote)","description":"## Top 3 reasons to join us\n\n

Effective Personal & Professional Development
Onsite Opportunity to the Netherlands
ATTRACTIVE SALARY & Relaxing Working Environment

\n\n## Job description\n\n

Excellent opportunities await.

1. UC Platform Implementation & Activation

Configure and deploy new customer environments on UC platforms such as BroadSoft and 3CX.
Create and manage users, extensions, device profiles, and endpoint configurations.
Configure call flows, hunt groups, call queues, IVR, and auto-attendant structures.
Configure SIP trunks and support number porting activities.
Provision IP phones and communication devices.
Perform testing and validation before production go-live.
Maintain technical documentation and standard configuration templates.

2. Change Management

Implement configuration changes for existing customer environments.
Update call routing, call forwarding, numbering plans, and PBX configurations.
Add, modify, or remove users, extensions, devices, licenses, and subscriptions.
Process customer requests related to service expansions and modifications.
Ensure all changes are documented and implemented according to operational procedures.

3. User Onboarding & Offboarding

Configure communication services for new employees.
Decommission users and communication services during offboarding.
Reassign or release phone numbers and extensions.
Update voicemail, permissions, call forwarding, and related configurations.
Coordinate updates with administrative, procurement, billing, and carrier systems when required.

4. Support & Incident Management

Investigate and resolve incidents affecting UC platforms and customer environments.
Troubleshoot SIP registration, SIP trunk, and call setup issues.
Diagnose voice quality problems, including latency, jitter, and packet loss.
Analyze system logs and call traces to identify root causes.
Handle support requests and incidents through the ticketing system.
Escalate complex issues to vendors or telecommunications carriers when necessary.
Ensure incidents are resolved within agreed service levels (SLAs).

\n\n## Your skills and experience\n\n

Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
At least 2 years of hands-on experience in Unified Communications (UC) or VoIP solutions implementation and support.
Hands-on experience with BroadSoft and 3CX platforms.
Knowledge of SIP, VoIP, IP Telephony, and PBX systems.
Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLAN, NAT, QoS, and VPN.
Experience troubleshooting voice quality and connectivity issues, including SIP registration, call routing, and trunk connectivity.
Familiarity with ticketing systems and incident management processes.
Ability to analyze logs, diagnose technical issues, and perform root cause analysis.

Nice to have

Experience with Microsoft Teams Phone or Cisco Unified Communications.
Knowledge of SBC (Session Border Controller) and SIP trunk providers.
Experience working in a Managed Service Provider (MSP) or telecommunications environment.
Relevant certifications such as Cisco CCNA, Microsoft Teams Administrator, or other UC-related certifications.

What we expect from you:

Is this you?

Strong analytical and problem-solving skills.
Customer-oriented mindset with excellent communication skills.
Ability to prioritize tasks and work effectively under pressure.
Strong attention to detail and documentation practices.
Ability to work independently as well as collaboratively within a team.
Familiarity with AI tools or willingness to adopt AI to improve work efficiency.
Good English communication skills for technical support and collaboration.

\n\n## Why you'll love working here\n\n

A work environment so rewarding, you’ll soon forget anything less was even possible
A work environment so rewarding/welcoming/comfortable/ambitious, you’ll soon forget the rest
A collaborative, modern, and creative environment.
Supportive working equipment (laptop, monitor, keyboard, etc.).
Flexible working hours and a friendly, open culture.
Attractive and competitive salary with 13th-month bonus.
Premium annual health check-up.
Gifts and allowances for special occasions: wedding, newborn babies, Women’s Day, Children’s Day, Mid-Autumn Children’s Festival, Men’s Day, and monthly birthday celebrations.
We respect your time off: 12 days of annual leave, Christmas Day leave, plus 3 additional leave days for every 5-year milestone.
Annual Performance Review and clear growth opportunities.
Company trips, teambuilding activities, and internal engagement events.
On-site opportunities in the Netherlands.
Fully stocked pantry and indoor entertainment area

","datePosted":"2026-07-18","hiringOrganization":{"@type":"Organization"},"employmentType":"onsite"}